Refund and Cancellation Policy

Cancellation prior to 12 payment withdraws on a Basic or Elite Membership will incur a $100 charge.  There will be no refunds on early cancellations unless inside the 10 days required by the Ontario Consumer Protection Act. The term of contract is based on payments not months, there is no early cancellation fee applied to Student and Senior memberships. All cancellations require 30 days’ notice.  There will also be no refunds on early cancellations of Corporate memberships. 

Any new member has 10 days from sign up date to cancel membership without penalty as per the Ontario Consumer Protection Act. After twelve (12) withdrawal payments memberships will continue until cancelled; no cancellation fee will be charged after 12 payment withdraws. A renewal notice will be e-mailed to a customer at the e-mail address listed on their application 90 days before my membership auto-renews. A Membership Cancellation Form must be completed to end payments. Cancellations can also be requested via e-mail at industryfitnessperth@gmail.com or by phone at 613-706-4343. I am further aware that failed payments will be subject to a $25.00 NSF fee, Industry Fitness Perth reserves the right to charge NSF fees on any failed payments. Industry Fitness Perth reserves the right to send accounts in arrear to a third-party collection agency for recovery and consent to sharing any information related to my account for collection purposes. Overdue accounts are subject to an interest at a rate of 2% per month/24% per annum. Key Fobs must be returned upon ending or canceling a membership, if fob is not returned a $15.00 fee will be charged.